Frequently Asked Questions (FAQ)

Let's face it, anything to do with medical services is confusing these days. Juggling insurance information, Medicare, doctors and your personal needs is enough to make you go crazy! That's why we're here to help. Like caring for a family member, Ellsworth Medical is here to help you negotiate the complex maze of insurance and healthcare needs. Whether a simple question about which product is best for your situation, or helping make a phone call to an insurance provider to make sure your products are paid for, you can always count on us.

1) Will Medicare cover my purchase? It depends upon what you are buying. At Ellsworth Medical we will work with you and your insurance company/Medicare to ensure that you get as much reimbursement as possible.

2) If my doctor has written a prescription for a product, does that mean it's covered? As with all insurance plans, whether or not a product is covered depends upon your plan type and what the item is. For example, most insurances do not cover bathroom safety products. At Ellsworth Medical we will work with you and your insurance company/Medicare to ensure that you get as much reimbursement as possible.

3) Do you deliver your products? Yes we offer delivery services on all of our products.

4) Is there financial assistance available to help pay for my new stair lift? Typically stair lifts are not covered by insurance.

5) What are your hours? We are open five days a week. Monday through Friday 9:30a until 5:30p.

6) Do you accept credit cards? Yes we accept most major credit cards including Master Card, Visa and American Express.

7) What insurances do you accept? We currently accept Medicare, Aetna Medicare, ConnectiCare, ConnectiCare Medicare, Anthem Blue Cross Blue Shield, Community Health Network including all Husky and Charter Oak Plans

8) Do you rent supplies? We offer short term rentals on a number of products including wheelchairs, house ramps, stair lifts and hospital beds.

9) I live in Massachusetts, can you still install my home ramp, stair lift or walk-in tub? Ellsworth will install home stair lifts, ramps and/or walk-in tubs throughout Southern New England including CT, MA and RI.

10) How can older adults prevent falls? Make their homes safer by reducing tripping hazards, adding grab bars inside and outside the tub or shower and next to the toilet, adding stair railings and improving the lighting in their homes.
Falls can be prevented. Read more information at http://www.cdc.gov/homeandrecreationalsafety/Falls/adultfalls.html